I don't believe the problem is related to a specific USB port, since they all have the same problem. I would like to use my nice new powerful Win7 laptop as opposed to my older XP system when working with the Prop BOE. If anyone has any other insight or suggestions please let me know. The Prop tool on my laptop is installed and running as a (x86) 32 bit application, but I don't know how the USB drivers are installed as to whether they are in the 32 or 64 bit world. Since the Prop Quickstart board works fine there must be a different driver trying to be used with the Prop BOE or at least some other mode of the driver is trying to be used. It certainly seems that there is some sort of issue with the FTDI driver associated with the Prop BOE running on Windows 7 64-bit. I tried connecting the Prop BOE without the USB Logictech mouse/trackball connected only to still have the same install failure issue. The only other USB device connected to the laptop during these experiments is a USB Logitech marble mouse/trackball. I tried connecting both the Prop Quickstart and the Prop BOE at the same time and the Prop tool still only sees the Prop Quickstart board.ĥ. When I use the "Identify Hardware" function in the Prop tool, it just comes back saying "No serial ports found", which does seem to confirm that the USB driver software isn't working for the Prop BOE. In comparing the Rx/Tx LED activity between the working Prop Quickstart board and the Prop BOE, it does seem that there is a little more activity on the Prop Quickstart board, probably because the USB port driver is working correctly and the board is able to send and receive data.Ĥ. The 2 Rx/Tx LEDs on the Prop BOE do flash a couple of times when I first connect the board to the USB port, this occurs during the time the Windows dialog box is displaying "Installing device driver software", but they stay off after the Windows dialog box is displaying the "Device driver software was not successfully installed" message. I tried connecting the Prop BOE to my Windows 7 professional 64-bit laptop using 3 different USB ports and still get the same error message from Windows complaining that the USB driver fails to install.ģ. So the Prop BOE board and drivers work fine in Windows XP, which at least verifies that this Prop BOE board is healthy.Ģ. I was able to connect to the Prop BOE with the Prop Tool and download programs into it. The XP system detected the new USB hardware and installed the driver without any problems. I tried connecting the Prop BOE to my Windows XP desktop system. Thank you for the suggestions/tips, here is what I found so far:ġ. I would certainly like to be able to use this $120+ Prop BOE, but for now I can't :-( So what is different about the Prop BOE versus the Prop Quickstart board in terms of USB connectivity? What else can I do to get this working? I haven't had any problems with my Prop Quickstart board making a successful USB connection and have the Prop tool work on this same laptop. I still can't get the Prop BOE USB to successfully connect and have the driver software to install sucessfully. The setup installer displayed that the FTDI CDM driver install process completed in the command prompt window. I ran the CDM GUI uninstaller, rebooted and then ran the setup executable for 2.08.14. I found this thread in the forum and followed the above post and tried the suggested tips. When I try connecting the USB cable, Windows 7 tries installing the device driver and eventually displays an error dialog box indicating that the driver software can't successfully install. I am just now tryiing to connect to it with my HP laptop running Windows 7 professional 64-bit. At last weeks Parallax Expo in Rocklin, I purchased a Prop BOE.
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